Shipping & Returns
Processing Time
All orders are processed within 2–3 business days. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Rates & Delivery Estimates
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Domestic (India): 3–7 business days
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International: 7–21 business days (depending on destination)
Shipping costs are calculated at checkout based on your location and order weight.
International Shipping
We ship worldwide. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Delivery times may vary due to customs processing.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Delays
OJASKA is not responsible for shipping delays caused by courier services, customs clearance, or events beyond our control.
Eligibility for Returns
We accept returns of unopened and unused products in their original packaging within 14 days of delivery.
Non-Returnable Items
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Opened or used products
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Items purchased on sale or clearance
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Gift cards
How to Initiate a Return
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Email us at [Your Email Address] with your order number and reason for return.
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We will provide return instructions and the return shipping address.
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method. Shipping charges are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, contact us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.