Cancellation & Refund
Order Cancellations
We understand that plans can change. If you wish to cancel your order, please contact us as soon as possible at [Your Email Address] or [Your Phone Number].
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Orders can be cancelled within 24 hours of placement for a full refund, provided they have not yet been shipped.
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Once an order has been shipped, it cannot be cancelled and will fall under our Returns Policy.
Refund Policy
Eligibility for Refunds
Refunds are issued for:
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Orders cancelled within the allowed timeframe.
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Products returned in unopened, unused condition within 14 days of delivery (as per our Returns Policy).
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Damaged, defective, or incorrect products reported within 48 hours of delivery.
Non-Refundable Situations
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Opened or used products (for hygiene and safety reasons).
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Products returned beyond the 14-day window.
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Sale, clearance, or promotional items.
Refund Process
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Email us with your order number, reason for refund, and any relevant photos (for damaged or incorrect items).
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Once approved, refunds will be processed within 5–7 business days of receiving the returned item or confirming the cancellation.
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Refunds will be issued to your original payment method. Shipping fees are non-refundable unless the error was ours.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.